For over 25 years, GEM-CAR has been supporting repair shop owners in managing their daily operations. With V16, the company reaffirms its commitment to empowering professionals to tackle new market challenges: digitalization, customer experience, connectivity, and profitability.

V16 was designed based on user feedback and industry trends. It’s not just a technical update—it’s a true evolution of the GEM-CAR ecosystem, built to simplify workflows and boost shop performance.

Version V16 introduces several strategic improvements:

• Redesigned Interface: More intuitive, smoother, and mobile-friendly, allowing advisors and technicians to save valuable time every day.

• Enhanced Integrations: Optimized connection with GEM-PAY (integrated payments), GEM-LINK (CRM and loyalty), and other key modules for complete and centralized management.

• Upgraded Diagnostic and Tracking Tools: Making decision-making and real-time performance monitoring easier than ever.

• Increased Automation: Reducing paperwork and allowing managers to focus on growing their business.

• EV (Electric Vehicle) Features: With new options tailored to the evolving needs of shops looking to stay competitive in the era of next-generation vehicles.

With ongoing labor shortages, increasingly complex vehicles, and evolving customer expectations, repair shops must adapt.
GEM-CAR V16 rises to these challenges by offering:

• Improved Productivity : Through simplified workflows.

• Enhanced Customer Experience : With integrated communication tools (SMS, automated emails, appointment reminders).

• Greater Profitability : Thanks to more accurate reports and better visibility into margins and performance.

The launch of GEM-CAR V16 comes with a clear vision: to help independent repair shops stay competitive against large chains and take part in the mobility of tomorrow.

“Our mission is simple: to provide shops with the most powerful tools to manage, retain, and grow. With V16, we’re taking another step forward by bringing technology and people even closer together,” says Guy Pelletier, President of GEM-CAR.

As always, GEM-CAR involved its user community in the design and refinement of this version. Feedback from shop owners, technical advisors, and trainers helped create a solution that truly reflects real-world needs. V16 is therefore the result of a collaboration between GEM-CAR and its network, reinforcing the idea that the software is not just a tool—but a strategic partner for workshops.

With V16, GEM-CAR once again proves its leadership in automotive shop management software. More than just an update, it’s a forward-looking platform designed to support professionals in an ever-evolving environment.

The launch of this version opens a new chapter—one of connected, sustainable, and customer-focused mobility, where GEM-CAR continues to play a key role.

Learn more about GEM-CAR and GEM-CAR V16 : https://www.gem-car-cloud.com/en/