Montreal, april 2, 2025 – GEM-CAR is proud to be the first shop management software provider to partner with CARFAX Canada to offer Service Insights on the GEM-CAR platform, a unique customer-facing tool that helps automotive repair shops enhance their customer experience and strengthen consumer loyalty.

Service Insights leverages CARFAX Canada’s industry-leading vehicle service history data to predict repair and maintenance needs for any vehicle on the road.

Car owners are presented with a comprehensive, easy-to-understand report from the trusted CARFAX Canada brand that helps them make more informed decisions about their vehicle’s maintenance. In doing so, Service Insights offers repair shops numerous benefits:

• Establishing credibility and trust with customers: Service Insights reports add transparency to the vehicle service process, helping shops build lasting relationships with their customers.
• Enabling easier maintenance conversations: Shops can leverage neutral, third-party insights to increase customer confidence in their service recommendations.
• Increasing preventative maintenance work: By anticipating vehicle needs, shops can offer more proactive service, thereby increasing opportunities for maintenance and repair.

Shops can learn more about Service Insights by visiting go.carfax.ca/service-insights.

GEM-CAR is an automotive repair shop management software designed to improve shop efficiency and customer experience. Continuously evolving, GEM-CAR partners with trusted brands like CARFAX Canada to provide cutting-edge solutions for automotive professionals.

CARFAX Canada, a part of S&P Global (NYSE: SPGI), is Canada’s definitive source of automotive information, delivering vehicle history, valuation and service solutions. Drawing on billions of data records from thousands of sources, its products enable used vehicle buyers, sellers and vehicle service providers to make informed decisions. CARFAX Canada is dedicated to transparency and is trusted to provide vehicle history, valuation and service information to dealerships, vehicle manufacturers, consumers, service shops, major auctions, governments, insurance providers and police agencies.

This partnership marks a new milestone for GEM-CAR and CARFAX Canada who share the goal of improving the vehicle service experience for Canadians through added transparency and proactive maintenance.

How to activate Service Insights on the GEM-CAR portal:

1. Open the GEM-CAR Cloud Application
2. Navigate to the “Suppliers” Section
3. Select “Part Suppliers” from the menu
4. Select “CARFAX Canada Service Insights”

Best practices for service shops using Service Insights reports with their customers:

• English guide

• French guide