Master Mechanic, a trusted name in Canadian automotive repair for over four decades, has chosen GEM-CAR as its official shop management software provider. This strategic partnership marks a significant milestone for both organizations as they work together to enhance operational efficiency, customer experience, and technological innovation across Master Mechanic’s network of independently owned and operated locations.

With a strong commitment to quality service, transparency, and customer trust, Master Mechanic has built a reputation as one of Canada’s most reliable automotive service brands. As the industry continues to evolve with increasing demand for digital tools and streamlined workflows, the company recognized the need for a robust, cloud-based solution to help franchisees better manage day-to-day operations. After a thorough evaluation process, Master Mechanic selected GEM-CAR for its flexibility, ease of use, and strong feature set tailored to the needs of modern repair shops.

GEM-CAR (Shop Management Software ) offers a comprehensive SaaS platform that integrates everything from appointment scheduling and inventory control to invoicing, digital inspections, and customer relationship management. Designed specifically for the automotive aftermarket, the software enables shop owners to save time, reduce manual work, and improve their bottom line.

“GEM-CAR stood out for its intuitive interface, powerful features, and industry-specific tools,” said Wayne Cole, VP of Operation. “We were looking for a system that would not only simplify operations for our franchise partners but also support our long-term growth and innovation goals. GEM-CAR checks all the boxes to allowing us to grow the network over 100 locations.”

For a franchise network like Master Mechanic, consistency in service delivery and operational excellence are essential. GEM-CAR’s scalable, multi-location capabilities will allow Master

Mechanic to standardize processes across the network while giving each shop the flexibility to tailor certain features to their unique local needs.

The transition to GEM-CAR is already underway, with several locations beginning onboarding and training. Initial feedback from shop owners and staff has been overwhelmingly positive, highlighting the system’s user-friendliness and the quality of GEM-CAR’s support team.

“We’re excited to welcome Master Mechanic to the GEM-CAR family,” said Todd Waylie, president of the group. “Our mission is to empower shop owners with the tools they need to thrive in a competitive market. Partnering with a respected brand like Master Mechanic reinforces our commitment to delivering real value to the automotive repair industry.”

Both companies share a forward-thinking approach to customer care and technological advancement. As electric vehicles, telematics, and connected car technologies reshape the automotive landscape, Master Mechanic and GEM-CAR are positioning themselves to stay ahead of the curve.

This partnership is more than a software implementation—it’s a shared investment in innovation, efficiency, and the ongoing success of local shop owners.